At New Waqas Cloth House, customer satisfaction is very important to us. We want you to feel confident when purchasing clothing and textile products from us.
This Return and Exchange Policy explains when a product may be returned or exchanged.
Eligibility for Return or Exchange
A product may be eligible for return or exchange if:
• The wrong product was delivered
• The wrong size or item was sent by mistake
• The product has a manufacturing defect
• The product was damaged before delivery
• The product does not match the confirmed order
Customers must contact New Waqas Cloth House within [X days] of receiving the order.
Products requested for return or exchange must be unused, unworn, unwashed, and in their original condition.
The original packaging, tags, invoices, and other included items should be retained where applicable.
Items That May Not Be Eligible
For hygiene, safety, or product-specific reasons, certain items may not be eligible for return or exchange.
These may include:
• Used or worn clothing
• Washed or altered products
• Products with removed or damaged tags
• Products damaged by the customer
• Customized or specially prepared products
• Items returned after the applicable return period
• Products purchased on a final-sale basis
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Size Exchange
If you have received the correct product but need a different size, an exchange may be possible depending on product availability.
The product must be unused, unworn, unwashed, and in its original condition.
Size exchanges are subject to stock availability.
Product Defects
If you believe that a product has a manufacturing defect, please contact us as soon as possible after receiving the order.
We may request clear photographs or videos of the product to help us assess the issue.
If the product is confirmed to have a manufacturing defect, we will provide an appropriate solution according to the circumstances.
Wrong Product Received
If we send you a different product from the one you ordered, please contact us as soon as possible.
After verification, we may arrange an exchange or another suitable solution.
Return Shipping Charges
If the return or exchange is required because we sent the wrong product or the product has a confirmed defect, New Waqas Cloth House may cover the applicable return or replacement delivery charges.
If the customer requests an exchange because of personal preference, size selection, or another reason not caused by an error or defect, applicable delivery or return charges may be the customer’s responsibility.
[Confirm your actual return shipping rule before publishing.]
Refunds
If a refund is approved, the refund method and processing time will depend on the original payment method and applicable circumstances.
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Cash refunds may not be available for every payment method.
How to Request a Return or Exchange
To request a return or exchange, please contact New Waqas Cloth House through the contact information available on our website.
Please provide:
• Order number
• Customer name
• Phone number
• Product name
• Reason for return or exchange
• Photos or videos, where requested
Our team will review your request and guide you through the next steps.
Important Note About Clothing
Customers are encouraged to carefully check the size, color, fabric, and product details before placing an order.
Slight differences in color may occur because of photography, lighting, and individual screen settings.
Minor variations in fabric texture or appearance may also occur and do not necessarily indicate a defect.
Policy Changes
New Waqas Cloth House reserves the right to update this Return and Exchange Policy when necessary.
Any changes will be published on this page with the updated date.
Contact Us
If you have questions about a return or exchange, please contact New Waqas Cloth House using the contact information available on our website.
Our goal is to resolve genuine customer concerns fairly and provide the best possible shopping experience.