Welcome to New Waqas Cloth House. We are committed to making your shopping experience simple, convenient, and reliable. This Shipping Policy explains how we process and deliver orders placed through our website.
Order Processing
Once you place an order with New Waqas Cloth House, our team will review and confirm your order. We may contact you by phone or WhatsApp to verify your order details, delivery address, and contact information.
Orders are normally processed within [1–2 business days] after confirmation.
Orders placed on weekends or public holidays may take additional time to process.
Delivery Areas
We deliver products to customers across Pakistan, subject to courier service availability in the customer’s area.
Delivery availability may vary depending on the location and courier coverage.
Delivery Time
Estimated delivery time is generally [2–5 business days] after the order has been confirmed.
Delivery times may be longer for remote areas, during public holidays, promotional periods, or due to circumstances beyond our control.
The delivery time provided is an estimate and does not represent a guaranteed delivery date.
Shipping Charges
Shipping charges may vary depending on the order value, delivery location, package size, and applicable courier charges.
Any applicable delivery charges will be communicated to the customer before order confirmation.
[Add your actual shipping charge or free-shipping condition here if applicable.]
Order Confirmation
For certain orders, our team may contact you before dispatch to confirm:
• Customer name
• Phone number
• Delivery address
• Product details
• Quantity
• Payment method
Orders may not be dispatched until the required information has been successfully confirmed.
Delivery Attempts
Customers are requested to provide a complete and accurate delivery address and an active phone number.
If the courier is unable to deliver an order because the customer is unavailable, the phone number is unreachable, or the address is incomplete, additional delivery attempts or charges may apply.
If an order is returned to us because of an incorrect address or repeated unsuccessful delivery attempts, the customer may be responsible for applicable delivery or re-shipping charges.
Damaged Packages
Customers should check the package at the time of delivery whenever possible.
If the package appears seriously damaged, please contact New Waqas Cloth House as soon as possible and provide photographs or other relevant information so that we can investigate the issue.
Delayed or Lost Shipments
Although we work with reliable delivery partners, delays can sometimes occur because of weather, public holidays, courier issues, strikes, natural events, or other circumstances beyond our control.
If your order appears to be delayed, please contact us with your order details and we will assist you in checking the shipment status.
Incorrect Delivery Information
New Waqas Cloth House is not responsible for delays or failed deliveries caused by incorrect, incomplete, or outdated customer information.
Please carefully check your delivery address and contact number before submitting your order.
Contact Us
If you have questions about your shipment or delivery, please contact New Waqas Cloth House through the contact details provided on our website.
We are always happy to assist our customers and provide updates regarding their orders.